Now Recruiting 

Rhode Island Department of Health COVID-19 Epidemiological Operations Unit Queue Manager


As part of the emergency response to the pandemic caused by COVID-19, RIDOH has retained Knowledge Services to provide temporary positions to assist with various activities within the Epidemiological Operations (Epi-Ops) Unit.


Within the Epi/Ops unit of the RI Covid-19 Response operation, ensure that records are moving through the program surveillance system as timely and efficiently as possible.



  • Monitoring laboratory result reception and cluster detection in surveillance system
  • Analyzing quality of laboratory data
  • Coordinating data management between multiple case investigation teams to ensure the proper functioning of case investigation processes.
This information is used by Management/supervisors/leads to ensure optimal case investigation and contact tracing and to target coaching and manage performance.
  • Conducting data quality checks when new results are received.
  • Flagging high priority cases for teams
  • Redirecting misclassified cases to proper teams
  • Facilitating communication between all teams related to data management in Salesforce.
  • Collaborate with program epidemiologists.
  • Recognizing patterns in data reporting, data quality, and database functions to ensure proper functioning of the system from the front end.
  • Reporting laboratory result follow up queue information to supervisors/management so they can act to make staffing decisions.
  • Support training of new database users

Technical Competencies


  • Understanding databases, preferably infectious disease surveillance systems
  • Ability to organize a large number of patient records.
  • Ability to run reports within a database and interpret results.
  • Ability to monitor data dashboards and make decisions.
  • Ability to communicate effectively with others.
  • Ability to multitask.
  • Knowledge of applications (e.g., Microsoft Office, SalesForce and related software) - training provided.
  • Preferred
  • Ability to build reports within a database.
  • Ability to build dashboards within a database.
  • Experience with data analysis software packages like SAS, SPSS, STATA, R

Interpersonal & Behavioral Competencies

  • Monitoring work
  • Reporting
  • Attention to detail.
  • Focus on results.
  • Critical thinking
  • Ability to work alone.
  • Matching performance to standards/expectations
  • Initiative to take action on issues, errors, lack of customer service, productivity, quality and other aspects of substandard performance.
  • Excellent communication skills: Verbal, Written, Reporting, Checklists
  • Customer service
  • Program advocate
  • Quality

Analytical skills:
  • Reviewing data, what it means and what can be done to change the outcomes.
  • Prolonged sedentary / desk work in an office environment/home office.
  • Significant telephone use, recording via checklist, reporting and interacting with management. Minor amounts of interacting with others
  • Clinical experience is not required and all information necessary to conduct the interviews will be provided during the training period.
  • This is a hybrid position, there will be times the contractor works remote, however, they must be willing to report on-site as needed.



Apply Directly with one of our Program Employers

Reach out to any one of our Program Employers for help submitting your application for the Case Investigator position.


22nd Century

22nd Century provides leading edge technologies to the State, and Local agencies. With over 150+ prime contracts, we serve State and Local agencies in application development and support, infrastructure, data center and help desk services, cyber security, mobility, health services. 22nd Century Technologies, Inc has been providing health care solutions and medical staffing support to Department of Defense hospitals and other medical facilities nationwide. Our professional service solutions are certified as ISO 9001. We are dedicated to improve the quality of patient care across the nation. 22nd Century Technologies, Inc. is a Customer-focused high-growth company that treats employees as partners. We offer a trusted and great team environment where employees feel proud of what they do. We treat all our employees fairly and provide them with growth opportunities.



Adil Business Systems, Inc. was established in 1989 with a vision to assist its clients conceptualize and realize their business initiatives. Since its inception, Adil has made a mark as one of the most reputed professional services company in the United States. Adil has been very successful in the highly competitive professional services market place by providing miscellaneous consulting based services. Over the years, Adil has earned a reputation of being an innovative and dependable partner by delivering cost effective, sustainable, and business-oriented services and solutions to our customers and partners.


Colony Personnel

Colony Personnel is a Rhode Island based family owned small business since 1989 where we treat our employees like they are family.

Our employees are paid on Friday by Direct Deposit. You can also accrue sick time off, so come join our family.


Flagship Staffing

Flagship Staffing Services is observing 18 years as a full service, certified woman-owned business in RI.  Located in Warwick, RI, Flagship Staffing offers its employees’ healthcare coverage (individual plan premium is fully paid by Flagship Staffing) , a weekly direct deposit pay schedule, and sick leave pay in accordance with RI labor laws.  We welcome you to apply and contact our office to discuss complete details and process.


Insight Global

Insight Global is a premier provider of employment solutions to Fortune 1000 customers and Government Agencies across the United States and Canada. Our flexible offerings include managed services, short and long term contracting, contract to hire engagements, and direct placements. We are able to cater our delivery approach to meet each clients' unique demands, ensuring that we deliver maximum client value. With about 47,500 job placements annually, including positions with 80% of the Fortune 100, candidates know that we are staffing the cutting edge jobs they want with market leading companies in all sectors of the economy. Contractors find our jobs highly desirable and choose to work with us because they trust us to work with reputable, ethical clients while receiving a full suite of benefits including health, dental, vision and 401k.


IOS Acquisition Staffing

IOS Staffing specializes in providing a diverse range of Temporary Personnel to Private Sector, Corporate, National, Local and Government agencies.  Here at IOS Staffing we offer referral bonuses; health, dental and vision benefits after 90 days as well paid days off.

Premier Staffing

Premier Staffing Source, Inc. is your single source for acquiring and placing professional staffing talent. Our experienced team of staffing consultants effectively works with organizations to optimize current personnel resources.  Through the integration of its staffing solutions, organizations realize priorities in a timely manner. Our experienced team of staffing consultants effectively works with organizations to optimize current personnel resources. 

The company offers competitive rates, friendly service and the following benefits to its employees:

  • Weekly pay
  • Health, Dental, Vision
  • 401K
  • Three (3) paid Holidays


Rhode Island Temps

RI Temps is Rhode Island’s oldest family-owned and operated staffing and recruiting company since 1978; We offer competitive pay rates, Healthcare, Sick & Safe Leave, and Holiday pay. But first and foremost, we treat you like family.


Management Registry

Management Registry Inc. is one of the leading healthcare, professional, and general labor staffing agencies. We recognize skills and experience and appreciate your hard work. We work to provide a work/life balance, weekly pay, and an open door policy.


Savvy Staffing

Savvy is a family owned and SOMWBA Certified full-service staffing and recruitment firm. At Savvy Staffing, we have a passion for building strategic relationships and providing comprehensive solutions to simplify and expedite your employment needs. We take your concerns as our own, taking a personal interest in making sure no stone is left unturned in our searches and no box is left unchecked when it comes to compliance. As your hiring partners, our staffing experts quickly and thoroughly evaluate your needs to deliver custom-tailored employment opportunities across Rhode Island and Massachusetts. 


Rose International

Rose International is a premier staffing company offering competitive benefits and pay with bi-weekly payroll.  We offer challenging assignments, and strive to be with our employees long-term. Testament to the value we bring to candidates is our inclusion on Glassdoor’s Large Company Best Places to Work, and a 27 year track record of growth.



Westaff is a national contingent staffing agency offering rapid deployment capabilities for high-volume users of staffing in need of light industrial and clerical skills.

We have been in business since 1948 and have been awarded nationally  the Best in Staffing award for the past three years.


  • Weekly Pay!
  • Permanent Opportunity
  • Free Online Skill Building Training
  • Medical, Dental, Vision & Retirement Savings Plan

The State of Rhode Island Department of Health is working with Knowledge Services and its network of Program Employers to fill additional positions in response to COVID-19. If you are interested in learning more about these other positions, click the button below to see all positions.

We encourage you to share these open positions with your family and friends and join our fight against COVID-19.