Indiana's Family & Social Services Administration (FSSA) is seeking applicants for full time contractor employment to support Indiana's vaccine information delivery program. This call center support for Hoosiers to gain access to up-to-date, scientifically sound vaccine information will be supported through virtual technology allowing a flexible schedule to work from home.
All training materials and guidance will be provided by the State. As the vaccination plan develops, the information available to callers will be updated and guidance and updates will be available to all call center agents.
The vaccination call center will be open 5 days a week Monday – Friday each week from 8am to 5pm EST.
Pay: $16.00 per hour
Respond to individuals seeking information about COVID-19 vaccinations via phone, email, or text message
Positively always represent IN211 and the Indiana Department of Health by providing excellent customer service and responding to each inquirer in a professional, nonjudgmental, culturally appropriate manner
Establish rapport to build the groundwork for problem solving with end user
Identify opportunities to promote self-education and updates through use of online materials available to anyone
Experience in health care, to include community health worker training, cultural competency and health messaging is preferred.
Bilingual applicants are highly encouraged as well as individuals identifying as minorities and individuals with disabilities.
Education: Bachelor’s degree in healthcare or or related field is preferred, but not required.
Candidates must have a Dial up, Wireless, or Satellite internet service
Previous patient interaction or call center experience preferred
Actively and skillfully identify primary concern of the caller and utilize available resources to address issues with he caller, avoiding medical advice or opinions
Excellent reading comprehension, listening, verbal and written communication skills
Ability to maintain a positive, compassionate and professional attitude, even in times of stress
Must have effective active listening and problem-solving skills
Ability to multi-task in a fast-paced environment
Ability to perform with frequent interruptions and/or distractions
Must be able to adapt to and retain constantly changing information
Demonstrated personal computer skills with MS Office applications and other software applications
Job Types: Full-time, Temporary